Tracking your Sudio order is simple and convenient, with multiple options to stay updated on your shipment’s progress. Here's how to easily track your order.
1. Check Your Email for Order Confirmation
- After placing your order, you’ll receive a confirmation email with tracking details.
- Open the email, locate the tracking link, and click it for real-time updates on your order’s status and shipment progress.
- The email will also indicate which courier (Sendle or Australia Post) is handling your shipment.
2. Determine Your Courier
Your shipment will be handled by Sendle or Australia Post. To confirm your courier:
- Check the tracking link or number in your shipping confirmation email.
- Match the tracking number format:
- Sendle: 6-8 digit alphanumeric tracking number.
- Australia Post: Typically numeric or alphanumeric, compatible with AusPost’s system.
3. Tracking with Australia Post
If your shipment is with Australia Post:
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Use the AusPost Tracking Page:
- Visit the Australia Post tracking page.
- Enter your tracking number to access real-time updates.
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Download the AusPost App:
- Get the Australia Post app for convenient tracking and updates.
- Benefits include:
- Storing tracking numbers.
- Push notifications for delivery updates.
- Redirecting parcels to parcel lockers or post offices if needed.
4. Tracking with Sendle
If your shipment is with Sendle:
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Use the Sendle Tracking Page:
- Visit the Sendle tracking page and enter your tracking number for updates.
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Contact Sendle Support:
- For specific queries or tracking issues, visit the Sendle Help Centre.
5. Track via Your Sudio Account
- Log in to your PopSockets account on our website.
- Go to the Order History section.
- Select the relevant order to view tracking details and shipment updates.
6. Use the Shop App for Enhanced Tracking
- Download the Shop app by Shopify for consolidated tracking of all your online orders.
- Connect your PopSockets account to:
- Get real-time shipment updates.
- Receive notifications about your order’s progress.
- Enjoy a streamlined tracking experience on your mobile device.
Whether you prefer checking your email for quick access, logging into your Sudio account for a detailed overview, or using the Shop app for on-the-go tracking, we've tailored our options to match your preferences. Enjoy the excitement of monitoring your Sudio products as they make their way to your doorstep. Happy tracking!