Julie-Langtry
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Articles
Recent activity by Julie-Langtry-
My product is defective what should I do?
It's a real shame when that happens, and our Service team is always here to help. If your Sudio product has a defect that is likely to have been caused due to production error, please contact us as...
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What is your warranty process?
The original Sudio product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end-user. Your ea...
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How do I change my address after I have completed my purchase?
If you realise your address is incorrect after receiving your shipping confirmation email, you can update your details with Australia Post directly via https://auspost.com.au/mypost You will need t...
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Standard Postage Delivery Times & Cost
Standard Delivery Location Ordered By Delivery Estimate Cost New South Wales Before 2 pm on weekdays for items shipped by ProductLink Fulfilment Centre. 3-5 business days FREE!Orders...
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Express Postage Delivery Times & Cost
Express Delivery Location Ordered By Delivery Estimate Cost New South Wales Before 2 pm on weekdays for items shipped by ProductLink Fulfilment Centre. 2-3 business days $9.95Orders ...
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Guidelines for Canceling an Order
Cancelling an order at Sudio is a straightforward process designed to provide flexibility for our customers. Here are the essential guidelines to follow: Cancellation Window: You can cancel your ...
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Understanding Tracking Status and Updates
Tracking your Sudio order involves following a series of statuses that reflect your package's journey from our warehouse to your doorstep. Below, we'll guide you through each common tracking status...
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How to Track Your Order
Tracking your Sudio order is a breeze, providing you with multiple convenient options to stay informed about your purchase. Choose the method that suits you best: Check Your Email for Order Confi...
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Troubleshooting Payment Issues
Encountering payment issues can be frustrating, but we're here to help. If you face challenges during the payment process, check your payment details for accuracy, ensure your chosen payment method...
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Accepted Payment Options
At Sudio, we strive to make your shopping experience as convenient as possible. In addition to major credit cards (Visa, MasterCard, American Express) and PayPal, we're excited to offer a range of ...