Cancelling an order at Sudio is a straightforward process designed to provide flexibility for our customers. Here are the essential guidelines to follow:
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Cancellation Window:
You can cancel your order hassle-free, but it must be done before the order enters the shipping process. Once the shipping process has begun, cancellation is no longer possible. -
Cancelling Before Shipment:
To cancel an order, log in to your Sudio account and navigate to the "Order History" section. Identify the specific order you wish to cancel and follow the cancellation prompts. If successful, you'll receive a confirmation that your order has been cancelled.
Alternatively, contact us here to request one of the customer service team to cancel the order for you. -
Cancellation Confirmation:
Once the cancellation is confirmed, you will be notified via email. This confirmation ensures that your cancellation request has been processed, and your payment will be refunded in accordance with our refund policy. -
Refund Process:
If your order is successfully cancelled within the stipulated timeframe, a refund will be initiated. The refund will be processed using the original payment method, providing a hassle-free experience for cancelled orders. -
Already Shipped Orders:
If your order has already been shipped, the cancellation option is no longer available. In such cases, you will need to follow our returns process for a refund. Learn more about our returns policy and procedures here.
Understanding these cancellation guidelines ensures a smooth experience for our customers. We prioritise providing flexibility within the cancellation window while maintaining efficiency in the order fulfilment process. If you have any specific questions or require further assistance, our customer support team is ready to help.