If A3 starts behaving unexpectedly, or if you wish to remove the connection between A3 and the connected device, you can perform a factory reset to restore your Sudio A3 to its original settings. This will reset the connection between your paired devices, as well as the connection between the two earbuds.
1. Take the earbuds out of the charging case.
2. Wait until the earbuds have gone through the voice feedback saying: 🔈 Ready to pair, find your Sudio product in the Bluetooth list of your device. Then proceed with pressing and holding both touch points on the earbuds for 6-8 seconds until you hear Power Off.
3. Release the touch button, and once again hold both touch points of the earbuds for 6-8 seconds until you hear 3 clicking sounds.
4. Leave the earbuds out of the case and close to one another for 20 seconds so they can resynchronize.
5. Place the earbuds back in the case and close the lid and allow 1 minute before using the earphones again.
When you hear 🔈 Ready to pair, find your Sudio product in the Bluetooth list of your device, proceed to pair them with your Bluetooth device.