Zamira
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B2 - User Guide - Download PDF Version
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B2 - User Guide - First Time Setup
Congratulations on receiving your new B2! Use this guide to learn about pairing B2 with your preferred device, charging the battery, and restoring the headset to its factory settings. What's inclu...
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Where is my order?
All of our orders are shipped via Australia Post or Sendle. If you've received your tracking information try using https://auspost.com.au/mypost/track/#/search or https://try.sendle.com/en-au/track...
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I entered my shipping info incorrectly
If you realise that your shipping address is incorrect after completing your purchase, please submit a request immediately so we can update your address in our system before your order is packaged ...
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Do you offer exchanges?
At this time, we don't offer exchanges, but fee free to follow our return procedure for a full refund.
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I'd like to cancel my order
Please contact one of our service team by Submitting a Request within 15 minutes of purchasing. They'll cancel your order and refund you via your original payment method. After 15 minutes we cannot...
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Can I get free shipping?
We happily post any domestic orders owe $99 absolutely FREE! Time to shop Sudio!
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What should I do if my tracking shows my package has been delivered, but I haven't received it?
If your tracking information indicates that your package has been delivered but you haven't received it, please follow these steps: Verify tracking details: Double-check the delivery address and t...
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Accessing your Sudio account
Introduction We’ve simplified account access with a one-time login feature, allowing you to securely access your account without remembering a password. Follow these steps to get started. Steps t...
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How do I update my customer account?
To update your account, start by logging in. You’ll receive an email with a login code—just enter it to access your account. Once you're in, click on your initials in the top right corner and selec...